Register Now

Make your customer, operations, and big data
actionable, and accelerate your success.


April 21-23, 2014

Starting at


Las Vegas, Nevada

Bellagio Hotel

About VoCFusion

Attend The World’s Largest Voice of Customer Event

VoCFusion offers everything you need to drive your business results. Network with your peers, hear industry visionaries, and get more insight to accelerate your success.

Who Should Attend?

Everyone involved in VoC, VoE, CX or any facet of increasing retention will benefit from attending. No matter what your job function, you’ll find valuable information, gain powerful insights, and network with top professionals at VoCFusion 2014.

5 Reasons to Attend

  1. Hear from industry visionaries on the latest innovations and program must-haves
  2. Bring home instant ROI with best practices, tips and industry insight
  3. Learn from experts how to turn your data into action—and act on results
  4. See the latest technology and hottest trends
  5. Network with peers, advance your career, and become a leader

(Wayne Newton lives there! And … remember what happens in Vegas, for the most part, stays in Vegas.)

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What's New

What’s New This Year

The focus of this year’s VoCFusion is turning data into happy customers and employees to help you get more action from your operations, feedback, and big data. New to the agenda:

  • Hands-on product training
  • Tracks focused specifically on VoE and VoC/CX
  • Numerous panels designed from your feedback
  • Four pre-conference workshops available offering intensive training (leave with your plan in hand—come with questions and leave with answers)

At the conference there will be some exciting announcements including product, partnership, alliances and client news that will shape the industry.

5 More Reasons to Attend

  1. Take advantage of VoC Certification to accelerate your career
  2. Visit our “Ask the Experts” in the Allegiance booth to get answers to your pressing concerns
  3. Keynote speakers covering VoC/CX/VoE – topics to cover all your needs
  4. Have you seen the Bellagio fountains at night? A lifetime must-see!
  5. Casinos and high rollers … and the newly built High Roller ferris wheel towering over 550 feet in the sky—that’s even taller than the Bellagio!


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This year’s conference has a power packed agenda including new pre-conference workshops, hands-on product training, tracks specifically focused on VoE, VoC/CX, and expert panels to address your biggest challenges.

How You Can Turn Data Into Happy Customers: Practitioner Showcase
Carine Clark
President & CEO, Allegiance

Every Company Is In The Service Business
Robert Stephens
Founder of Geek Squad & Former CTO of Best Buy

How To Achieve Rock Star Status: Employee Culture Is Key To Great Customer Experience
Jim Knight
CEO Hospitality On Point and Former Head of Hard Rock Cafe's School of Hard Rocks

The Customer Is Only Half of the Customer Experience
Stefan Osthaus
Founder mybalance

The Path to Organizational Empathy
Bruce Temkin
Customer Experience Transformist & Managing Partner, Temkin Group


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Warm Weather, Great Venue, Exciting City: VoCFusion 2014

3600 Las Vegas Blvd South
Las Vegas, NV 89109

Stay at the best resort on the Las Vegas strip—Bellagio. VoCFusion has secured a discounted group room rate. Book now as space fills up quickly. Ask about available upgrades, amenities or services offered by the hotel to enhance your stay.

Conference group rates at the Bellagio Las Vegas start at $169 per night plus a $25 resort fee and local tax. Space is limited and rooms are available on a first come basis. Cutoff date is March 27, 2014. Please note, travel and accommodations are not included in the conference pass.

Event Sponsors

Sponsor The Event


Alumni Available Anytime
Save $300
Perks for old friends. Includes full conference and training (except for VoC Certification).
Standard & Onsite
New Rate for 2014!
Our standard conference rate.
Includes full conference and training
(except for VoC Certification).
VoC Certification
Save $500
VoC Certification includes
a full conference pass.
NOTE: Hotel and travel are paid separately by attendees.

Groups of 5 or more may qualify for 30% discount. Call Cheryl Cromar for details, 385.695.2864

Your attendee experience includes:

  • Breakfasts, lunch, breaks, opening reception, and conference party
  • Conference materials provided at check-in
  • Access to all workshops, sessions, and keynotes (VoC certification additional)
  • Conference presentations in electronic format**

** All presentations will be made available with the exception of those who are prohibited by their companies to release their presentations or who are unable for other reasons to provide their materials.

Payment must be received the date pricing discount ends. Use the online registration payment system at Credit card payments are accepted online, or payment can be accepted by check or money order by contacting:

Cheryl Cromar
9:00am-5:00pm (MT)

All registration and certification cancellations must be received in writing. Email your cancellation notice to

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